How to: blackberry link not recognizing your z10? try this the list gets refreshed & you should now see a blackberry device #x with no exclamation mark. once found, unplug your blackberry z10 & plug it in back again. done everything i can think of but can’t get it to write data to my phone. this started after the blackberry software. I have been using blackberry link for a while now with my q10 to transfer files from my device to my computer and the other way round. i have just tried today and it won't work! i plug my phone into the laptop via usb, my device screen says ' device connected to computer ', but when blackberry link. Connect the blackberry device to the computer via usb cable. if blackberry device manager is not yet installed, the blackberry device will display a screen entitled installing drivers. on the computer, double click the blackberry device cd drive icon or blackberry link installation. open the drivers folder. double click setup.exe..
Before installing any software updates, make a backup of your device using blackberry link to ensure your data can be restored in the event of an issue. for help performing a backup, check out the blackberry link user guide (pc, mac) blackberry 10 os update availability can be controlled by your wireless provider.. Remove device - blackberry